A: Shipping cost is charged per the delivery options you will choose on checkout page. If you are located within continental U.S., you will enjoy Free Shipping
A: Once your package leaves our warehouse, we'll send you a shipment notification email. This email includes the carrier name, tracking number, shipping date and items' details. You can click the tracking number to track your package on the carrier's website.
A: If you have already received your order and find that it is damaged, please take photos or videos on site and send them to us. Karono will be in direct contact with the carrier to resolve the issue as quickly as possible, avoiding more inconvenience caused to you. Once get approval that damage is caused by shipping, your account manager will guide you how to return damaged ones to us for an exchange or refund. More about return service, you may refer to our Return Policy. If you find that your parcel is missing, please inform your account manager at the first moment. Karono will guide you about the remedy procedures accordingly.
A: If you have placed the order as a guest or just placed an offline order, you can email us [email protected] for help.
A: If your return is due to an error on our part (you received an incorrect or defective item, etc.), Karono will cover all the shipping cost. Otherwise, the return shipping cost should be born by your own. Usually, international orders may cause custom duties on import and export. If the items are returned from abroad, and the return is due to our error (you received an incorrect or defective item, etc.), we will cover the custom duties.
A: Refund is usually processed on Tuesday and Friday after we received the returning items, and you will receive the money within 1 week, depending on the refund method that you use.